物流政策

Thank you for choosing our store! We are committed to providing you with a high-quality shopping experience. Please read our shipping policy carefully to learn more.

Processing Time

  • All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays).
  • During peak periods (such as promotions or holidays), processing times may be extended, but we will do our best to process your order as quickly as possible.

Shipping Time

  • Shipping to US & EU: Estimated delivery time is 5-15 business days, depending on the destination and customs clearance.

Please note that shipping times are estimates and may vary due to weather, carrier delays, or other uncontrollable factors.

Shipping Fees

  • Standard Shipping: Orders over $80 qualify for free shipping. For orders below this amount, a shipping fee of $15 will apply.

Order Tracking

  • Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package in real time on the carrier's website.

Customs and Duties

  • For international orders, additional customs fees or duties may apply. These fees are the responsibility of the buyer. We recommend checking your local regulations before placing an order.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team immediately (email: info@groovenotes.online). We will assist you in contacting the carrier and resolving the issue.

Incorrect Address

  • Please ensure that you provide the correct shipping address at checkout. If a package cannot be delivered due to an incorrect address, the buyer will be responsible for any additional shipping costs.

Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

Thank you for your support and understanding! We look forward to serving you.